With the Tlantic application, you received
an e-mail with instructions to install and use this application. There will be also other ways to access to
useful information for your tasks during the WYD:
• The email, which you should see
frequently, as plenty of information will be transmitted by email;
• The official app of WYD Lisbon 2023, where you can receive
• The Loop platform (that you know from the
online training), which will be available with a lot of information.
Furthermore, we advise all teams to create
a group to facilitate communication among themselves.
To solve problems with credentials, you
must go to the check-in balcony at Catholic University, and show the same ID
that you used at the time of registration as a Volunteer. You can't exchange
your credential with anyone.
The Volunteer Kit contains a backpack, 4
t-shirts, a water bottle, a panama hat, a neck strap and a Rosary. During the WYD,
you will only receive a Kit. If a t-shirt will not work for you, you can
exchange with another Volunteer. If you lose or damage one of the items, replacement
or exchange is not foreseen.
Your credential has a reading code that
gives you access to the restaurant network in accordance with the WYD Lisbon
2023: if it does not work, you must go to check-in at the Catholic University.
In the official App of the WYD Lisbon 2023 you can verify
the restaurant establishments that are included in the network. Remember that you
only have right to the meals that you requested at the time of your registration.
This access is given only once in a specific time for lunch and dinner, there
won’t be crediting or any available balance in your profile for other people or
If you are a parish volunteer and have a
problem with the delivering of the meals for breakfast, you should wait for somebody
to contact you. The parishes may provide additional food for the one included
in the menu.
Yes. The exclusive wi-fi network for the
WYD Staff and for the Volunteers will be functional only at the Health and
Safety stores in each sector of the Central Event Parks. Each Volunteer will
receive by email the username and password for login. To have access to the
wi-fi you will have to do the login, and you will be able to open the login
only on a device. You must not give the access data to anyone, and the use that
you make of this network must be exclusively for your tasks as a WYD Volunteer.
In the first phase, if you have a problem
with the accommodation you are staying at, go to the contact that is written on
the voucher in your reserved area. In the second phase of the accommodation,
you will have a team of Volunteers to help you answer all the questions. If,
later, due to some difficulty with transport, hours of operation of your
“home”, you are not able to move to your accommodation, contact your Team leader,
who can help you answer these questions.
Always contact your Team leader for
everything related to your duties and schedules (difficulties in
transportation, insufficient information, etc.). If you are a Team leader and
you find a serious problem, ask the Coordinator of functions.
Yes. Your credential includes access to the
public transport network that you can use to carry out your tasks. I am afraid
that on days with the greatest influx of people, you will have to make routes by
feet., then always count with more time of displacement than usual.
On the 27th, for the Gesto Missionário,
there will be extra transport, named “autocarros” (buses), which you will be
able to access in specific indicated locations and that you will be informed.
Yes, the training is obligatory. It is
needed the transversal contents and the specific modules of your tasks. The
Volunteers who complete the mandatory training will receive a certificate of participation
as Volunteers of the WYD Lisbon 2023. Although, more than the obligation, it is
important that you understand the importance of the training to carry out your
work as a Volunteer.
The currency used in Portugal is Euro (€).
If you are from a country outside the Euro zone, you need to change the
currency. In Portugal, you will be able to raise money at Multibanco, since you
will probably have to pay a tax for the automatic exchange and a tax for withdrawing