Frequently Asked Questions (FAQ)
Food - Restaurant Network
You should go to a participating restaurant in the Restaurant Network and show the QR Code on your credential. After it has been validated, the meal will be delivered to you.
Package A1:
Breakfast, Lunch and Dinner
Package
A1+: Breakfast, Lunch and Dinner
Package A2:
Lunch and Dinner
Package B1:
Breakfast, Lunch and Dinner
Package
B1+: Breakfast, Lunch and Dinner
Package B2:
Breakfast, Lunch and Dinner
Package C2:
Breakfast, Lunch and Dinner (within the meal kit for the Vigil)
Package V1:
Breakfast, Lunch and Dinner
Package V2:
Breakfast, Lunch and Dinner
Package V4:
Breakfast, Lunch and Dinner
You can find the restaurants in the official App “Lisboa 2023”. Each restaurant will have a WYD Lisbon 2023 label to allow for better identification.
Yes. In the official App “Lisboa 2023” you will be able to identify whether a restaurant has menu options for vegetarian, vegan or gluten-free meals, as well as check if there is reduced mobility access.
You can
find:
• Participating
restaurants
- Meal
service schedules
- Special dietary
options
- Reduced
mobility access
- Location
- Available
capacity
• Water refill locations
No. The pilgrim menu is pre-defined in every member restauration establishment. You can consult the menu(s) when you go to the restaurants. Everything consumed outside the menu will be the pilgrim’s responsibility and will be paid by them.
No. According to each pilgrim’s meal package, they are entitled to two full meals per day (lunch and dinner). Meals are not cumulative and cannot be carried over from one day to another.
You can eat your meals in local restaurants, cafés and supermarkets. In that case, food is your responsibility. Enjoy this opportunity to try Portuguese cuisine.
Meal Kit (Vigil and Missioning Mass)
The Meal Kit is for registered pilgrims with meal arrangements who are participating in the Vigil and Messioning Mass.
The Meal Kit consists of a wide variety of products to provide nourishment and hydration for the pilgrims.
Information on the nutritional value of the Meal Kit available here.
The Meal Kit includes 4 meals: Saturday's lunch and dinner, as well as Sunday's breakfast and lunch.
The Meal Kit includes food options for vegans, vegetarians, and those with gluten intolerance. Pilgrims can exchange products among themselves based on their preferences. They can also leave unwanted items in designated boxes located at various locations to prevent food waste.
The Meal Kit will be distributed from trailers stationed along the routes that pilgrims will take to reach Campo da Graça, and these locations will be clearly marked.
You can check the official "Lisboa 2023" app to find the locations of the trailers, as well as information about closures.
You can collect the Meal Kit by scanning the QR Code on your credential, which confirms your entitlement to the package, at the distribution locations.
Each credential is personal and non-transferable, and it should be kept and cared for by the individual to whom it was issued.
The Meal Kit must be collected on Saturday, August 5th. On Sunday, August 6th, Meal Kit will only be provided to pilgrims who arrive at Campo da Graça after the distribution has closed on Saturday (10:00 PM).
Transportation
The TML passes - metropolitan navigating pass - allow the use of all public passenger regular transport companies in all 18 municipalities of the Lisbon metropolitan area (AML). More details at AML.pt.
In the case of buses transporting pilgrims registered for WYD Lisbon 2023, which are properly accredited and identified, there will be designated parking spaces available for specified periods for each of these parking areas.
The leaders of each registered group who wish to park their buses in parks near the city of Lisbon must register them through the online platform https://jmj.vost.pt/. Once the data is validated, the respective parking credentials will be issued.
Yes. The accreditation phase for access to parking lots (in the city of Lisbon) should be done through the online platform https://jmj.vost.pt/.
For registered groups traveling by bus, there will be no limit on parking space, as long as they are properly accredited and identified through the online platform https://jmj.vost.pt/.
The parking areas, for which prior accreditation is required (https://jmj.vost.pt/), are located on average 1 to 2 hours away from the central event locations.
Taxi services and transportation through vehicles associated with platforms will operate according to the restrictions imposed by the mobility plan.
Transportation solutions will be provided for pilgrims with disabilities when it involves reduced mobility. In groups that have identified pilgrims with disabilities, each case will be analyzed individually. Any additional doubts regarding this matter can be addressed to pilgrimswithdisability@lisboa2023.org
You can get to Campo da Graça by walking, using public or private transportation, taking into account the restrictions resulting from the mobility plan established for each moment of WYD Lisbon 2023.
Accommodation
Pilgrims who signed up with accommodation will be housed in the Parishes of the hosting Dioceses, the Dioceses of Lisbon, Setúbal and Santarém. Pilgrims will be accommodated in families or in collective areas in these Dioceses. All pilgrims must bring a sleeping bag and an insulating mattress.
Pilgrims registered with accommodation will receive, upon the check-in at the host parishes, all relevant information about the place where they will be accommodated, the exact location, opening and closing times, contact details of the responsible people and other contacts as well as general recommendations on the use of the hosting place. The location of the different host parishes where pilgrims will be accommodated can be consulted on the official App of the WYD Lisbon 2023.
Pilgrims registered with accommodation must contact the responsible people who were indicated upon the check-in at the host parishes.
Health and Safety
The provision of Health care is planned on the main sleeping places, on the places of the Rise Up Encounters and in several places where events will be held, according to their dimension. At event locations you will be able to find signalized first aid stations which you can reach out to if you have need for health care – the stations will be marked in the App “Lisboa 2023”. At the main event places these stations will operate together with the INEM structures. Besides, there are zones of Calm, where situations that demand psychological support will be redirected to.
Information about health care available here.
Information about protection and security available here.
Information about useful and emergency contacts available here.
Fidelidade is the insurance partner of World Youth Day (WYD) Lisbon 2023 and has experience providing insurance coverage for large events that have been held in Portugal. Fidelidade is partnered with WYD Lisbon 2023 to provide Workplace Accident, Volunteering, Personal Accident, Liability, Health, Property, and Auto issurance. It will also provide assistance services to all volunteers who are helping prepare this youth encounter and all registered pilgrims who will attend WYD Lisbon 2023.
Questions
about the insurance can be directed to the helpline created exclusively
for WYD 2023 by Fidelidade. The phone number is: +351 217 948 826 (call to the national fixed network - subject to possible costs for international calls). The line is available in Portuguese, English, French and Spanish. Questions can also be directed to jmj2023@fidelidade-assistance.pt.
In case of being referred by INEM or SNS24 to a public hospital establishment to provide health care, the group leader, in the case of registered pilgrims, or the team leader, in the case of registered volunteers, must contact the insurance activate it via phone +351 217 948 826.
Pilgrims
Registration for the WYD Lisbon 2023 is open and is done through the official platform – access here. From July 24th, pilgrims who have not yet registered can also register in person at the Welcome Center, located at the Universidade Católica Portuguesa - more information about the Center here. The option of registering via the online platform will still be available during the week of WYD Lisbon 2023. Credentials and the Pilgrim Kit must always be picked up at the Welcome Center.
WYD Lisbon 2023 is aimed at pilgrims from all over the world between the ages of 14 and 30, but pilgrims of other ages are welcome to register.
Yes, although it is an event promoted by the Catholic Church, everyone is welcome to attend WYD Lisbon 2023.
The participation of pilgrims in the WYD is free, which means that each person can participate freely in the central events (Opening Mass, Welcoming the Pope, Via Crucis, Vigil and Missioning Mass). For non-registered pilgrims, specific sectors will be available. However, for logistical and security reasons, as well as to help cover organizational costs, all interested parties are invited to register for the WYD and pay the participation fee. In addition to the participation contributions indicated above, during the registration process, the WYD pilgrims are invited to contribute to the Solidarity Fund, whose goal is to cover the costs of the participation of young people from less favoured countries, allowing them to participate in the meeting.
Priests and pilgrims registered in the WYD Lisbon 2023 without accommodations must go to the Welcome Center in the Catholic University of Portugal to pick up their credentials, that being the first step to participate in the WYD Lisbon 2023. The pilgrims that registered with the package option with accommodations must do their check-ins in their respective accommodation parishes.
The credential is personal and untransferable.
The pilgrim credential gives access to the Central Events, in the Colina do Encontro and Campo da Graça, and indicates the attributes sector.
The credential also has a QR Code to be read by the restaurants in the WYD Lisbon 2023 catering network, for the pilgrims registered with a package with meals.
If the pilgrim is able to identify the credential due to having registered in the App, in the area of problem solving in the Catholic University of Portugal it is possible to proceed to cancel the lost credential and to assign a new one.
In the impossibility of the pilgrim being able to identify the credential, it will not be possible to proceed with its canceling and, as an exception and in consonance with availability, a new credential with no package attached will be given to access the places of the events.
Volunteers
With the Tlantic application, you received an e-mail with instructions to install and use this application. There will be also other ways to access to useful information for your tasks during the WYD:
• The email, which you should see frequently, as plenty of information will be transmitted by email;
• The official app of WYD Lisbon 2023, where you can receive notifications;
• The Loop platform (that you know from the online training), which will be available with a lot of information.
Furthermore, we advise all teams to create a group to facilitate communication among themselves.
To solve problems with credentials, you must go to the check-in balcony at Catholic University, and show the same ID that you used at the time of registration as a Volunteer. You can't exchange your credential with anyone.
The Volunteer Kit contains a backpack, 4 t-shirts, a water bottle, a panama hat, a neck strap and a Rosary. During the WYD, you will only receive a Kit. If a t-shirt will not work for you, you can exchange with another Volunteer. If you lose or damage one of the items, replacement or exchange is not foreseen.
Your credential has a reading code that gives you access to the restaurant network in accordance with the WYD Lisbon 2023: if it does not work, you must go to check-in at the Catholic University. In the official App of the WYD Lisbon 2023 you can verify the restaurant establishments that are included in the network. Remember that you only have right to the meals that you requested at the time of your registration. This access is given only once in a specific time for lunch and dinner, there won’t be crediting or any available balance in your profile for other people or more meals.
If you are a parish volunteer and have a problem with the delivering of the meals for breakfast, you should wait for somebody to contact you. The parishes may provide additional food for the one included in the menu.
Yes. The exclusive wi-fi network for the WYD Staff and for the Volunteers will be functional only at the Health and Safety stores in each sector of the Central Event Parks. Each Volunteer will receive by email the username and password for login. To have access to the wi-fi you will have to do the login, and you will be able to open the login only on a device. You must not give the access data to anyone, and the use that you make of this network must be exclusively for your tasks as a WYD Volunteer.
In the first phase, if you have a problem with the accommodation you are staying at, go to the contact that is written on the voucher in your reserved area. In the second phase of the accommodation, you will have a team of Volunteers to help you answer all the questions. If, later, due to some difficulty with transport, hours of operation of your “home”, you are not able to move to your accommodation, contact your Team leader, who can help you answer these questions.
Always contact your Team leader for everything related to your duties and schedules (difficulties in transportation, insufficient information, etc.). If you are a Team leader and you find a serious problem, ask the Coordinator of functions.
Yes. Your credential includes access to the public transport network that you can use to carry out your tasks. I am afraid that on days with the greatest influx of people, you will have to make routes by feet., then always count with more time of displacement than usual.
On the 27th, for the Gesto Missionário, there will be extra transport, named “autocarros” (buses), which you will be able to access in specific indicated locations and that you will be informed.
Yes, the training is obligatory. It is needed the transversal contents and the specific modules of your tasks. The Volunteers who complete the mandatory training will receive a certificate of participation as Volunteers of the WYD Lisbon 2023. Although, more than the obligation, it is important that you understand the importance of the training to carry out your work as a Volunteer.
The currency used in Portugal is Euro (€). If you are from a country outside the Euro zone, you need to change the currency. In Portugal, you will be able to raise money at Multibanco, since you will probably have to pay a tax for the automatic exchange and a tax for withdrawing money.
Media
Registration should be done through the official website of WYD Lisbon 2023 using the following link.
The accreditation process began on May 31st and ended on July 11th. Due to the time required for data verification, requests submitted after this date might not be processed.
July 11th.
The press center has limited capacity and will be allocated to journalists who need to write news articles, photographers who need to edit their images, or videographers who need to edit their videos.
No. The journalist accreditation will not have any associated costs.
No. Each journalist should arrange their own accommodation.
If you still need to book accommodation in Lisbon on the days of WYD Lisbon 2023, we inform you that there is availability in a hotel 20 minutes walk from Parque Tejo and 10 minutes from one of the main intermodal transport platforms in Lisbon. For reservations, please contact mariabelen@halconviajes.com.
You can check all the necessary documents in the registration form here.
You can register through the official website - form in this link -, selecting the "Freelancer" option.
Yes. You can check all the necessary documents in the registration form on the official website - form in this link.
Photographs will be available from WYD Lisbon 2023 on the website www.flickr.com/photos/lisboa2023. Images and videos will be available via satellite at the press center. For specific image requests, you can email: press@lisboa2023.org.
The accreditation can be collected in both ways. Either in person or a representative from the media organization can collect accreditations for multiple team members.
To pick up the credential of another professional, you must present a document authorizing third-party pick-up. For questions, please contact press@lisboa2023.org.
The press centre will be located at "Pavilhão Carlos Lopes" (Avenida Sidónio Pais, 16, next to Parque Eduardo VII).
Yes, as long as they show their journalist/media accreditation.
Yes. You must complete your accreditation as a journalist and indicate that you require access to the press center.
Accredited journalists and media will receive this information via email.
The accreditation allows access to designated areas for journalists and media at various WYD events.
To obtain this information, please contact the planning team for the "Days in the Dioceses" at the email: diasnadiocese@lisboa2023.org.
For such specific requests, please send an email in advance to: press@lisboa2023.org.
For such specific requests, please send an email in advance to: broadcastservices@hb2023.rtp.pt.
You can subscribe to the newsletter by submitting the online form at this link. All you need to do is fill in your e-mail and select your preferred language. You can also subscribe directly on our website lisboa2023.org. You will then receive an automatic e-mail confirming your subscription in your inbox. Remember to check your spam.
Credentials must be picked up at the Media Check-in which will operate at the location and according to the timetables below:
- Period of operation: from July 25 to August 3
Location: Hotel Epic Sana Marquês (the entrance should be made by Rua Actor Tasso n.º 1 1050-002 Lisboa) - location here Opening hours: from 9h30 to 21h00
- Period of operation: from August 4th to 6th
Location: Fundação JMJ Lisboa 2023, Rua do Grilo 84 1950-142 Lisboa - location hereOpening hours: from 10am to 5pm
*We ask you to pick up your credentials as early as July 25 to avoid concentrations in the last days and the consequent waiting times.
Note: You will only be able to pick up your credential if your accreditation is validated. You can check the status of your accreditation in your reserved area on the registration platform.
Organization
WYD Lisbon 2023 will take place from August 1-6, 2023. We are preparing the program for WYD Lisbon 2023 in close collaboration with the Vatican Dicastery for the Laity, Family and Life. We will release this information as soon as possible, as well as other important dates.
World Youth Day (WYD) is a gathering of young people from all over the world with the Pope. It is at the same time a pilgrimage, a celebration of youth, an expression of the universal Church and a powerful moment of evangelization for the world of youth. It is an invitation to a generation determined to build a more just and united world. With a clearly Catholic identity, it is open to all, whether they are close to the Church or far from it. It is held every year at the diocesan level, on the Sunday of Christ the King, and every two, three or four years as an international meeting, in a city chosen by the Pope, always in his presence. It brings together thousands of young people to celebrate faith and belonging to the Church. Since the first edition, held in Rome in 1986, World Youth Day has proven to be a laboratory of faith, a place of birth of vocations to marriage and consecrated life, as well as an instrument of evangelization and transformation of the Church.
For one week, young people from all over the world are hosted mostly in public facilities (gyms, schools, halls...) and in parish or family homes. In addition to moments of prayer, socializing and recreation, the registered youth participate in various initiatives organized by the WYD team in different parts of the host city.
World Youth Day is intended to offer all participants an experience of the universal Church, fostering a personal encounter with Jesus Christ. It is a new impulse to faith, hope and charity for the whole community of the host country. With young people as protagonists, World Youth Day also seeks to promote peace, unity and fraternity among the peoples and nations of the world.
The place where WYD is held changes with each edition. It is the Pope who chooses the diocese that will host each WYD, which will be in charge of organizing the event, always in close collaboration with the Holy See, specifically with the Dicastery for the Laity, Family and Life. Following the announcement of Lisbon as the next host city for WYD, the Cardinal Patriarch of Lisbon, Monsignor Manuel Clemente, constituted the Local Organizing Committee of WYD Lisbon 2023, the executive body in charge of the preparation and organization of WYD Lisbon 2023, formed by the Auxiliary Bishop of Lisbon, Monsignor Américo Aguiar, and the executive secretary Duarte Ricciardi. The legal entity for the organization of WYD Lisbon 2023 is the WYD Lisbon 2023 Foundation, chaired by Bishop Américo Aguiar.
WYD Lisbon 2023 is being organized by the Patriarchate of Lisbon. For this purpose, the Cardinal Patriarch of Lisbon, Bishop Manuel Clemente, constituted the Local Organizing Committee of WYD Lisbon 2023, the executive body for the preparation and organization of the event, formed by the general coordinator, Auxiliary Bishop Américo Aguiar of Lisbon, and the executive secretary, Duarte Ricciardi.
Each diocese has a diocesan organizing committee that is the structure responsible for energizing the path of preparation for WYD Lisbon 2023.
The highlights of World Youth Day are the celebrations (central events) attended by the Pope, such as the welcoming and opening ceremony, the Way of the Cross, the vigil and, on the last day, the Mass of Sending.
The main events will take place at "Campo da Graça" (Tejo Park). All information available here.
You can make your donation by bank transfer to IBAN PT50 0018 000353457032020 81 (to request a receipt send an email to financas@lisboa2023.org).
If you would like to sponsor WYD Lisbon 2023, you can send an email to financas@lisboa2023.org.
Communication and Brand
Questions related to WYD Lisbon 2023 should be directed to the e-mail geral@lisboa2023.org. If you have questions about the communication area (called media area) please contact press@lisboa2023.org.
For guidance on the correct use of the WYD Lisbon 2023 logo and to ensure consistency in the communication of World Youth Day Lisbon 2023, we are making available a kit with materials and rules regarding the use of the logo, which can be accessed here. For questions or inquiries about the WYD Lisbon 2023 brand, please write to geral@lisboa2023.org.
Official WYD merchandise can be purchased here.
You can subscribe to the newsletter by submitting the online form at this link. All you need to do is fill in your e-mail and select your preferred language. You can also subscribe directly on our website lisboa2023.org. You will then receive an automatic e-mail confirming your subscription in your inbox. Remember to check your spam.
Pastoral
Yes, during WYD Lisbon 2023 there is a Youth Festival, where artistic, cultural and religious projects are presented by young pilgrims from all over the world. All information available on our website here.
Rise Up is the new catechesis model for World Youth Day, which challenges young people to reflect on major themes launched during the pontificate of Pope Francis: Integral Ecology, Social Friendship, and Mercy.
Three Rise Up Encounters are planned to provide young people with an experience aligned with the ongoing synodal journey in the Universal Church. They will be organized in close collaboration with the Dicastery for the Laity, Family and Life, on the mornings of August 2nd, 3rd, and 4th during the week of WYD Lisbon 2023. The Rise Up Encounters will take place in churches and in other spaces close to areas where pilgrims will be welcomed - there are about 270 locations (exact location on the "Lisboa 2023" App). They will be organized by language - more than 30 languages - and provide a time for reflection, listening, and sharing.
“Cidade da Alegria” (City of Joy) is the name of the space that will join the Vocational Fair, the the chapel and the Reconciliaton Park at WYD Lisbon 2023
The City of Joy is a place of discovery of Christ among us. Crossing the city, pilgrims will eventually run into various experiences of true Christian joy under which young people will be provoked to face their own life and their way as a response to a God who calls each one by name. To pass through the City of Joy means to find a living God who invites us to experience his forgiveness and mercy and to give his life generously in response to his designs of love.
The Central Events include the Opening Mass, the Welcome Ceremony, the Way of the Cross, the Vigil, and the Missioning Mass.
World Youth Day has two symbols that accompany and represent it: the Pilgrim Cross and the icon of Our Lady Salus Populi Romani. In the months leading up to each WYD, the symbols go on pilgrimage to proclaim the Gospel and accompany young people, in a special way, in the realities in which they live. For more information, visit here. You can follow the journey of the symbols in Portugal on our social networks (Facebook and Instagram).
Inclusion and Environment
Everyone is welcome to attend WYD Lisbon 2023. If you need specific information, please contact us at pilgrimswithdisability@lisboa2023.org
The invitation to participate in WYD is for everyone and people with special needs are very welcome. As we know that there are important limitations, we are working on the details so that everyone can participate in all the activities.
People with disabilities can be volunteers. When registering, the candidate must indicate his or her particular situation. We will contact you afterwards to find roles compatible with your situation.
There will be translation available into Portuguese Gestural Language and the International Sign System. Sign languages from other countries must be provided by participants.
We plan to have interpretation in several languages, including Portuguese Gestural Language and the International Sign System.
See all the information about sustainability at WYD Lisbon 2023 here.
